Welcome to Flower Delivery Welwyn. These Terms and Conditions govern your use of our services and your purchase of flowers and related products through our online platform. Whether you are sending flowers within Welwyn or to surrounding areas, these terms apply to all orders placed with Flower Delivery Welwyn. Please read them carefully before placing your order. By continuing to use our website and making a purchase, you agree to be bound by these Terms and Conditions.
1.1 Placing an Order
To place an order, select your desired flower arrangements or gifts from our online catalogue. Follow the guided steps through the checkout process, providing accurate recipient and delivery details. It is your responsibility to ensure that all provided information, including the recipient's address, date of delivery, and contact details, are correct and complete. Flower Delivery Welwyn cannot be held liable for delays or delivery failures due to incorrect or incomplete information.
1.2 Order Confirmation
Once your order is placed, you will receive a confirmation notification on screen and via electronic means (for example, an on-screen confirmation and your account order history if you create one). This confirmation acknowledges we have received your order, but does not guarantee acceptance. Acceptance of your order and creation of a binding contract occurs once your payment is successfully processed and the order dispatched.
1.3 Product Availability
All products displayed on the Flower Delivery Welwyn website are subject to availability. In the rare event that a particular flower or arrangement becomes unavailable after an order is placed, we will contact you promptly to discuss a suitable replacement of comparable quality and value, or to offer a refund.
2.1 Accepted Payment Methods
Payment for flower delivery in Welwyn and surrounding areas can be made securely online via the methods shown at checkout (such as debit/credit cards or secure third-party payment processors). Payment must be received in full before any order is processed or dispatched.
2.2 Pricing
All prices are listed in Pounds Sterling (GBP) and include VAT where applicable. The price payable for the products and delivery services shall be as indicated on the website at the time of order. Delivery charges are calculated and displayed prior to checkout based on your chosen delivery location within Welwyn or the surrounding region.
2.3 Payment Security
Flower Delivery Welwyn uses secure payment gateways to ensure your details are processed safely. No bank details or card information are stored by us directly. We shall not be liable for any loss that you may suffer if a third party obtains unauthorised access to data you provide while accessing our site.
3.1 Delivery Area
We deliver flowers across Welwyn and the surrounding areas as shown during checkout. If, for any reason, we are unable to deliver to your chosen address, we will notify you promptly and offer a full refund or an alternative.
3.2 Delivery Times
Deliveries are made on the date selected during checkout. While we endeavour to deliver within the specified times, all delivery dates and times are estimates and cannot be guaranteed due to factors outside our control (e.g., traffic, weather). For special occasions or time-sensitive orders, please place your order as early as possible.
3.3 Delivery Instructions and Redelivery
If the recipient is not available at the delivery address, and no alternative arrangements are possible, we may leave the flowers safely on the premises, with a neighbour, or return them to the shop and contact you to rearrange delivery. In such cases, additional delivery charges may apply.
4.1 Amending Your Order
If you wish to change your order, please contact us as soon as possible. We will do our best to accommodate amendments prior to dispatch. Once flowers have been prepared or dispatched, changes may not be possible.
4.2 Cancellations
You have the right to cancel your order in accordance with the Consumer Contracts Regulations, provided the order has not already been processed or dispatched. Perishable goods, such as flowers, are generally exempt from the statutory 14-day cooling-off period. If you wish to cancel, contact us immediately. If cancellation is possible, a refund will be provided. If the order has already been prepared or dispatched, cancellation may not be possible, but we will do our utmost to assist you.
5.1 Quality Commitment
Flower Delivery Welwyn is committed to delivering fresh, high-quality flowers. If you are not satisfied with the condition of the flowers or the arrangement received, please notify us within 24 hours of delivery. Provide a clear description and, if possible, photographic evidence of the concern. Wherever possible, we will offer a replacement or partial/full refund at our discretion.
5.2 Non-Returnable Goods
Due to the perishable nature of flowers and plants, returns are not generally possible. Any remedy provided will be on a case-by-case basis, subject to timelines and evidence supplied.
6.1 Occasionally, the specific flowers, packaging, or gift items shown may not be available. In such cases, we reserve the right to substitute components with alternatives of equal or greater value and similar style, always aiming to mirror the original appearance and theme. Where significant changes are required, we will attempt to contact you to discuss options.
7.1 Loss and Damage
Our liability for any loss or damage arising in connection with your order is limited to the purchase price of the relevant products. We are not liable for indirect or consequential losses including but not limited to loss of enjoyment, emotional distress, or missed occasions caused by late delivery or non-delivery due to circumstances beyond our control.
7.2 Force Majeure
We shall not be held liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, traffic delays, severe weather, or other unforeseen circumstances.
You must use our website in accordance with the law and must not misuse, disrupt, or cause damage to our online platform in any way. We reserve the right to disable access to our services and to take appropriate legal action against unlawful activity.
Your personal data will be used only in accordance with our privacy policy and applicable UK data protection legislation. You are responsible for ensuring that the recipient has consented to their details being provided for the purposes of order fulfilment and delivery.
10.1 Severability
If any provision of these Terms and Conditions is held to be invalid, unenforceable or illegal, the remaining provisions will remain in full force and effect.
10.2 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Flower Delivery Welwyn concerning your use of our flower delivery service for Welwyn and its surroundings, superseding any prior agreements or understandings.
10.3 Waiver
Failure by Flower Delivery Welwyn to enforce any of these terms at any time shall not be construed as a waiver of such right.
These Terms and Conditions and any contracts formed under them are governed by and construed according to the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon publication. Your continued use of our flower delivery services in Welwyn and surrounding areas constitutes acceptance of any updates.
If you have any questions regarding these terms or require assistance with your flower delivery, please refer to our website’s contact page for guidance. Our customer service team is here to assist with all queries relating to orders, deliveries, cancellations, and complaints within Welwyn and nearby areas.
Note: These terms and conditions apply to all customers placing flower delivery orders with Flower Delivery Welwyn for delivery within Welwyn and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Welwyn, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Welwyn.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
