At Flower Delivery Welwyn, we take pride in our fresh flowers guarantee for every delivery made within Welwyn and the surrounding areas. As a trusted local florist, we are committed to the highest standards of quality, reliability, and customer service for homes and businesses alike. Please read our policies below to understand how we resolve any concerns about your order.
We guarantee that all our flowers are hand-selected for maximum freshness, quality, and visual appeal. Every bouquet or arrangement is crafted by our experienced florists and delivered promptly to ensure optimal lifespan. Our products are supplied with care instructions, so your flowers stay beautiful for as long as possible in your home or workplace.
If your flowers or bouquet arrive damaged or in unsatisfactory condition, please report the issue to us within 24 hours of receipt. To assist us in resolving the matter quickly, we kindly request photographs showing the damage or fault. This helps us identify the cause and improve our service, as well as ensure we provide an appropriate solution.
We promise that your flowers will typically remain fresh for at least five days from the date of delivery, provided our care instructions are followed. Certain delicate blooms may have a more limited lifespan, but this will always be explained on delivery. If you notice fading, wilting, or poor quality within this window, please get in touch so we can investigate and offer support.
Should there be any problem with your delivery—such as damaged flowers, incorrect items sent, or loss of freshness within our guarantee period—we are happy to offer either a full or partial refund or a replacement bouquet, at our discretion and in line with your wishes. Your satisfaction is important to us, and we always strive to resolve issues rapidly and fairly.
If you have a complaint regarding your order or service, please contact us as soon as possible with your order number and the specific details of your concern. We value all feedback, positive or otherwise, as this helps us maintain and improve our standards. Our friendly team will personally respond to each complaint and will work with you to come to a prompt and fair solution.
As an established local florist in Welwyn, we have built our reputation by caring for customers from households to businesses across the area. Our aim is to make every customer feel valued and delighted with both our flowers and our service, always standing behind our fresh flowers guarantee.
Your satisfaction matters to us. If you have any issue with your order or would like to discuss a refund, replacement, or make a complaint, please reach out using our contact form or by visiting us at our shop. Our dedicated customer care team will ensure your query is handled professionally and promptly, so you can enjoy peace of mind with every flower delivery.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
